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Dolmen Celebrates the Journey of Love and Togetherness

February 17, 2017, 1:19 pm
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The sea facing mall in Clifton exudes the nation’s fervor towards cricket making ‘Dolmen Loves Cricket’, highlight of the month. Howzaat deals in the food court in all three malls, décor and the match screening in Dolmen Mall Clifton are making the atmosphere livelier as the season of Pakistan Super League (PSL) gains momentum. Cricket fans are relishing live cricketing moments in the food court, participating in sporting discussions and attaining opportunities to have cricketing celebrity encounters. 
Naureen Altaf Khan,Nida Sakrani and Team Cricket Junoon 

Dolmen Malls is committed to enrich customer experience through unparalleled hospitality, service, value based offers, discounts, festivals and more.
Draped in a carousel of festivities, Dolmen Malls is celebrating the journey of love and togetherness through numerous activities throughout February and March. Offers and discounts leading up to 70% on renowned local and international brands are being offered daily to shoppers while multiple new lawn collections are being unveiled along with activities from leading fashion, beauty and food brands.

Naureen Khan, General Manager Marketing, Dolmen Group while expressing her views about this initiative said “We take pride in giving our customers a reason to revel the joys of love, togetherness and their fervor for food, sports, and shopping. For us, our customers are more important than anything else. This is their mall and they tell us what they would like to see - we make it happen,”

Dolmen Mall announced a one-year collaboration with Cricket Junoonis, the official fan club of Pakistan Cricket (endorsed by PCB), to celebrate the love of the sport. Junooni fans and families enrolled through Dolmen Mall will benefit for the entire year with numerous discounts, prizes, trips, and more.  For the current season of PSL, the partnership will provide 15 lucky draw customers from Dolmen malls Clifton, Tariq Road and Hyderi a chance to go to Dubai on an all-expense paid trip for the PSL playoffs and become stars of the Dolmen Junooni travelogue that will be televised on leading national televisions.

Dolmen Mall Clifton has revolutionized the retail landscape of Pakistan. Located at the waterfront, at the intersection of the upscale Defence and Clifton neighborhoods, this mall integrates the best in food, fashion and leisure. It provides the Pakistani shopper exclusive access to some of the world’s most popular retail brands and eateries, attracting customers from all over the country to its doors.


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Marketing "happiness" can build your business By Roy Osing

February 18, 2017, 2:15 am
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Happiness has significant implications for marketing to be more effective in contributing to the growth challenges of any organization.



Most businesses today flog their products and services at customers.

They copy best in class companies which inevitable results in no differentiation from the herd


Don't Get Mesmerized by Best Practices, They're Perilous ...


The practice of picking “best in class” and trying to copy what they do (a “best practice”) in hopes that whatever benefits they realize will fall to you is a ...






They are supply oriented with a focus on moving what they produce to market.


Success and survival, in the long term, however, demands that we create value for customers that is both relevant and unique.

And we need to think about EXPERIENCES as the way to do it.

An in-depth study at Cornell University found that experiences bring greater happiness and satisfaction than buying and owning possessions. 

Stuff won't make you happy, experiences will - Unclutterer

posted by Dawn F on April 5, 2010. I wonder if the average American consumer will ever “get” this idea – you don’t need stuff, people! Happy memories and ...

Deepak Chopra agrees. At a conference in Vancouver he argued that experiences deliver happiness in three ways:

1. Planning an experience creates anticipation and excitement. 
2. Participating in the experience creates in-the-moment euphoria.
3. Remembering the experience creates lasting memories.

Tony Hseih, CEO of Zappos in his first book Delivering Happiness, discusses "how using happiness as a framework can produce profits, passion and purpose in both business and life".

Happiness has a political dimension as well. The small nation of Bhutan has made"Gross National Happiness"the central aim of its domestic policy. 

And in The Politics of Happiness,former Harvard president Derek Bok examines how governments could use happiness research in a variety of policy areas to increase well-being and improve the quality of life for all their citizens.

If countries are trying to understand how happiness can improve the quality of life for its citizens, why wouldn't businesses try to understand how happiness can improve relationships with their customers? 

It makes sense. Happy customers are likely to remain loyal until their supplier does something to annoy them and force them to leave. 

Moreover Happy customers are very likely to be, what Seth Godin calls in his book The Purple Cow, "sneezers", extremely vocal and passionate advocates of the organization.

The bottom line is that happiness has the potential to be an awesome business builder. 

But organizations need to tap into it.

Why do most businesses ignore happiness-through-experiences as the driver of their marketing efforts? 

Why do they instead continue the traditional practice of pushing products at us?

Answer: 

 1. They don't understand the power of the happiness-through-experience strategy over a product-push one.

 2. They've always been product focused; that's the methodology that is taught in school.

 3. Its easier to continue doing what they're doing. To change is tough. It requires a significant effort and it's risky.

 4. The design of happiness experiences is complicated in terms of the customer research required and in integrating product elements to produce a seamless value proposition.

Leaders need to direct their marketing people to get off the product train and get on the happiness train.

About Author

Roy Osing (@royosing) is a former President and CMO with over 33 years of leadership experience covering all the major business functions including business strategy, marketing, sales, customer service and people development. He is a blogger, content marketer, educator, coach, adviser and the author of the book series Be Different or Be Dead
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Social Action Projects of Institute for Advancing Careers and Talents (iACT) displayed

February 20, 2017, 12:31 pm
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Social Action Projects carried out by the Students of Institute for Advancing Careers and Talents (iACT) were displayed at Regent Plaza.
Youngsters from Malir District displayed their efforts by implementing various social action projects in their community. Around 120 young participants from Saudabad and Model Colony were enrolled in the six months training program called ‘Lead the Way’.  These participants not only got training for their projects from the program officers at iACT, but also implemented them in their communities, schools, collegesand hospitals.
The projects included Anti-Smoking and Anti-Drug Campaign, Women’s Right in Pakistan, Cleaning Campaign, Awareness about child labour, Awareness about Traffic Rules, Education Walk, Library Conception, Motivational Sessions, Renovating Learning Spaces, Tree Plantation and others. 

Ms. Shamim Mumtaz - Minister Social Welfare Department, Rizwan Jaffar - Founder Chairman Youth Parliament, Mr. Feroz Khan – CEO Omar Jibran Engineering Industries Ltd. and principals of the schools attended the event. 
The reason behind organizing the ceremony was to show the efforts of participants and also to encourage them. It is heartening to know that the students are eager to carry on with this community rehabilitation work on their own as well.
The motive behind instigating the projects was to provide an opportunity for vulnerable youth to fight against terrorism and extremism. It is not only terrorism that has affected Pakistan, but several of its by-products are also threatening the peace of our society.

To overcome the increasing intolerance and violence, Habib University Foundation took a step forward and embarked on a six month project exercise of engaging youth from various areas of Malir in constructive activities and they get positive results for their efforts.

The Institute for Advancing Careers and Talents (iACT) is a not-for-profit career development center that offers training to underprivileged youth from marginalized areas of Karachi for better career prospects. Established in 2008, in Saudabad, Malir, it is a public-private partnership initiative between Habib University Foundation and local government of Karachi. iACT offers free of cost, as well as scholarship based courses and trainings. iACT also guarantees 100% job placement to its graduates. 

 Institute for Advancing Careers and Talents has taken up the cause of engaging and empowering young people from marginalized areas as its mission and aims to help youth from areas stricken with poverty, violence, and crime. We bring young people from areas like Lyari, Korangi, Landhi, Malir, and other parts of Karachi along with the youth of other Sindh Districts to iACT to enhance their abilities and strengthen their relations with community.  For this purpose, iACT is investing financial and human resources in the development and implementation of youth development projects of Youth Affairs Department, Government of Sindh in seven districts of Sindh. Not only the courses we make our students go through a rigorous training which involves personal and career development, industrial visits, guest speaker sessions and counseling to enrich them with practical experiences. We also take the responsibility to place our students in the industry and provide them suitable jobs.


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Sastaticket.pk ignites PSL 2017 enthusiasm with Startling Offers!

February 21, 2017, 11:40 am
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The second edition of Pakistan Super League (PSL) has entered the second round with level of excitement mounting after every match played between the five PSL franchises.
 While the players are showing their class on the field, Sastaticket.pk is offering amazing discounted travel and accommodation deals for the cricket fans who wish to see their favorite stars battling it out during PSL 2017.

From a massive discount of up to 25% available on flights, customers will also be able to enjoy 10% discount on all hotel accommodation,ensuring comfort while they enjoy the most loved sport of the country. While booking their flights & hotel rooms, consumers will have to enter promo code PSL2017WOW and PSL2017DS to avail the applicable discounts respectively.
Sastaticket.pk does not limit the discounts to UAE and customers can avail the same discount on flights to Lahore, with an additional 25% discount on accommodation rates applicable to all hotels within the city.Discount can be availed by adding coupon code PSL2017LHE. “Cricket is the most loved sport in the country and with the success of PSL’s inaugural edition, great expectations are pinned on PSL this time around, and while we understand how genuinely the fans in Pakistan miss watching their stars playing in front of them. 
We take this as an opportunity to provide them with a platform where these fans get a chance to see their favorite players in action in much affordable cost”, said Shazil Mehkri, CEO, Sastaticket.pk (Pvt.) Ltd, while commenting on the occasion. He added that it was the love for cricket among people of Pakistan, which urged Sastaticket.pk to come up with these offers much for the delight of cricket fans. Based in Karachi, Sastaticket.pk is a one-stop shop for all travel related services. 

A leading consolidator of travel products, Sastaticket.pk provides reservation facility for domestic and international flights, domestic and international hotels, and holiday packages. It has more than 100,000 hotels across the globe and more than 20 Airlines on the portal. Sastaticket.pk is an online venture of Quality Aviation – a leading travel agency of Pakistan with more than 20 years of experience in traveling.

Based in Karachi, Sastaticket.pk is a one-stop shop for all travel related services. A leading consolidator of travel products,provides reservation facility for domestic and international flights, domestic and international hotels, and holiday packages. It has more than 100,000 hotels across the globe and more than 20 Airlines on the portal. Sastaticket.pk is an online venture of Quality Aviation – a leading travel agency of Pakistan with more than 20 years of experience in traveling.
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Wafa Ka Mausam has all the ingredients to attract viewers

February 28, 2017, 11:52 pm
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Television in Pakistan has a legacy of producing high quality drama that attracts viewers. For decades Pakistan television was the sole torch bearer of drama in country and in that duration they produced many memorable dramas to entertain viewers.

At the turn of century, as government changed policies, many private channels also entered the fray to increase the options for viewers who gleefully accepted all these new entrants.

TVONE is one of the private channels operating in Pakistan and with their entertaining dramas; they are making a concentrated effort to stand out in this clutter of entertainment channels.

TV ONE have recently produced some successful serials such as Main Sitara Mann Piyas, Dil-e-Majboor,Seeta Bagri and Munkir. 

Carrying forward their trend of producing intriguing serials, the channel is now coming up with another enthralling production titled ‘Wafa ka Mausam.’

Starring Aijaz Aslam, Neelum Munir, Shafqat Cheema, Haya Sehgal, Noman Habib,Bahar Begum and others, this serial has all the ingredients to attract large number of viewers around Pakistan.

Written by Riffat Siraj and skillfully directed by Babar Qayyum, Wafa Ka Mausam in a sedate manner try to touch few social issues such as child labour, women empowerment and age barriers in marriage.
Neelam Munir with Aijaz Aslam 
Wafa Ka Mausam is an intense story of love and ego. Everyone claims about their love for the loved ones but when sacrifice required to prove that love, ego stops them.This is what happened with Hammad (Shafqat Cheema) who played the role of Komal’s (Neelam Munir) father and also with Dara played by Aijaz Aslam.

When Komal, the daughter of a wealthy landlord Hammad falls in love with Dara a college teacher, her father is infuriated. He claims to love Komal but was not willing to sacrifice his ego and false family values.

Dara also loves Komal but he pulled back after Hammad insulted him on his weak family background.
Aijaz Aslam talking about his role in Wafa Ka Mausam 

In this clash of egos between Hammad and Dara, Komal is faced by a dilemma of where to go and whom to choose.

Bazil (Noman Habib) is Komal’s younger cousin who is also in love with her but is willing to give sacrifice may have solution for Komal’s problems.

Wafa Ka Mausam is shot in Punjab and also in the northern areas and it tried to highlight the problems women faced due to strict cultural and family values in rural areas of Punjab.
Neelam Munir and Aijaz Aslam watching the promo of Wafa Ka Mausam

All aspects of Wafa Ka Mausam are interesting but I think writer should be better served if she had shown Dara as a neighbor or friend of Komal and not her teacher. Relationship between teacher and student is sacred and I think we should leave it like this for the time being and not pollute it.

Neelum Munir and Aijaz Aslam are upbeat about their respective roles in Wafa Ka Mausam. They are positive that viewers will like their performance this serial and find it a lot different from the serial on air these days on other entertainment channels.

Quratul Ain sung the melodious OST of Wafa Ka Mausam which was directed Waqar Ali.

Wafa Ka Mausam will be on air every Wednesday at 8:00pm. The first episode of this serial which was aired on 22nd February was generously applauded by viewers and team involved with this drama are optimistic to get high level of viewer’s’ appreciation throughout the 25 episodes of this serial.

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Nokia unveiled a new generation of Nokia smartphones

March 1, 2017, 1:28 am
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HMD Global, the home of Nokia phones, today unveiled a new generation of Nokia smartphones, setting a new standard in design, quality and user experience throughout the range. 

The highly anticipated global portfolio features three new smartphones – the new Nokia 6, delivering performance and immersive entertainment in a premium and extremely robust design; Nokia 5, an elegant smartphone that fits perfectly in your hand; and Nokia 3, which delivers an unprecedented quality at an affordable price point. The new range of Nokia smartphones all run Android™ Nougat and offer a pure, secure and up to date experience. The Nokia smartphone range will all feature. 

Google Assistant, a first outside of Google branded devices.  Today also sees the return of a modern classic – the iconic Nokia 3310, reborn with a modern twist on design.
 Nokia 3310, reborn with a modern twist on design.
The family of products announced demonstrate a belief that every consumer should have access to premium quality, not just those with high-end flagship devices. Combined with a thoughtful design philosophy that focuses on improving the smartphone experience at every level, each technical component has been carefully considered and integrated into the phone design to have the biggest benefit on consumers’ daily lives. Drawing on the hallmarks of the Nokia phone heritage of quality, simplicity and reliability, the range is designed for a new generation of fans.

With a commitment to deliver pure Android, users can expect a simple, clean and clutter free experience. Featuring the latest Google services, as well as monthly security updates, Nokia smartphones keep your phone safe, secure and up to date.

It was also announced that the world-renowned game Snake will be snaking its way back into people’s hearts with a new version available to play on Messenger, part of Facebook’s Instant Games cross platform experience. The new free Snake game is designed to be played with groups of friends making it even more playable than the first time around.  

Nokia 5_range

The new Nokia range of Android smartphones unveiled today ahead of Mobile World Congress includes:

Nokia 6 is going global– combining superior craftsmanship and distinctive design with immersive audio and an impressive bright and colourful 5.5” full HD screen, the Nokia 6 delivers a truly premium smartphone experience. The unibody of the Nokia 6 is crafted from a single block of 6000 series aluminium. The smart audio amplifier with dual speakers allow consumers to experience a deeper bass and unmatched clarity, whilst Dolby Atmos® delivers an engaging entertainment experience. Available in four colours – Matte Black, Silver, Tempered Blue and Copper – the Nokia 6 will retail at an average global retail price of €229.

Nokia 6 Arte Black Limited Edition – celebrating the worldwide Nokia 6 portfolio is the Nokia 6 Arte Black Limited Edition. With 64GB storage and 4GB RAM, this special edition combines the best features of the Nokia 6 family in a stunning black high gloss package and will retail at an average global retail price of €299.

Nokia 5– a sleek and compact smartphone that nestles in your hand. The Nokia 5 has been precision engineered out of a single block of 6000 series aluminium to create a perfect pillowed body that flows seamlessly into the sculpted Corning® Gorilla® Glass laminated 5.2” IPS HD display. 

Powered by the Qualcomm® Snapdragon™ 430 mobile platform and the Qualcomm® Adreno™ 505 graphics processor, the Nokia 5 brings robust structural integrity, attention to detail and the quality of a high-end flagship to everyone. Available in four colours Matte Black, Silver, Tempered Blue and Copper – the Nokia 5 will retail at an average global retail price of €189.

Nokia 3 – a stunning new smartphone designed to deliver an outstanding experience with unprecedented value.  With a precision machined aluminium frame forged out of a single piece of aluminium, a sculpted Corning® Gorilla® Glass laminated 5” display and seamlessly integrated 8MP wide aperture cameras (front and back), the Nokia 3 packs a truly premium quality smartphone experience into its compact and elegant form. Available in four distinctive colours – Silver White, Matte Black, Tempered Blue and Copper White – the Nokia 3 will retail at an average global retail price of €139. 

                                                              Nokia 3 Copper White 

Nokia 3310 – a modern classic reborn. Thin, light and incredibly durable, the Nokia 3310 is a head turning modern twist on one of the best-selling feature phones of all time. Boasting an incredible 22-hour talk-time and month long stand-by, the Nokia 3310’s fresh, colourful, modern design brings it bang up to date. The Nokia 3310 is available in four distinctive colours – Warm Red and Yellow, both with a gloss finish, and Dark Blue and Grey both with a matte finish. The Nokia 3310 will retail at an average global retail price of €49. 

Accessories– also introduced was a portfolio of Nokia Accessories that follows iconic design philosophy. As perfect companions to these smartphones, the full Nokia Accessories portfolio includes a range of headsets, portable and Bluetooth speakers, in-car chargers, cases and screen protectors

Arto Nummela, CEO of HMD Global, said:“Nokia has been one of the most iconic and recognisable phone brands globally for decades. In the short time since HMD was launched into the market, the positive reception we’ve had has been overwhelming; it seems everyone shares our excitement for this next chapter. Today’s consumers are more discerning and demanding than ever before and for us they will always come first. Our efforts in bringing together world class manufacturers, operating systems and technology partners sees us proudly unveiling our first global portfolio of smartphones with a Nokia soul, delivering the very best experience to everyone.”

Florian Seiche, President of HMD Global, said:“Strategic and meaningful partnerships are essential to our success, both for the products and manufacturing. Equally we are committed to building the right kind of partnerships at a market level so we can reach and service all of our fans. The encouragement, support and excitement we have felt from the operators and retailers we’ve met globally so far has been humbling. The excitement and anticipation for our first global family of smartphones has been tremendous, and we’re delighted to offer fans the ability to register their interest for the new range at nokia.com/phones.”

Juho Sarvikas, Chief Product Officer of HMD Global, said:“Nokia phones stir real emotions; people know them for their beautiful design and craftsmanship, together with a built-to-last quality that you can rely on.  Our new portfolio combines these classic Nokia hallmarks with a best-in-class Android performance and a new level of craftsmanship. For the Nokia 3310 we just couldn’t resist. We wanted to reward loyal Nokia phone fans and make a statement that rich heritage, innovation and modern design can go hand-in-hand.  Fundamentally, it is about making sure that right across our portfolio we are delivering this pure Nokia experience.”

“We also believe that everyone deserves access to the premium quality and attention to detail that is usually reserved only for flagship devices. With our new range of Nokia smartphones, we aim to democratise technology and bring this experience to everyone.”

Pekka Rantala, Chief Marketing Officer of HMD Global, said: “Consumers today are seeking relationships with brands that they can trust. The Nokia brand has over 150 years of heritage giving it an authentic, differentiating experience which we are proud to introduce to a new generation of fans.  Our new Android Nokia smartphone portfolio, together with the return of the iconic Nokia 3310, is a real statement of our ambition and commitment to honouring the hallmarks of a true Nokia phone experience.”

Brad Rodrigues, interim President of Nokia Technologies, said:“What HMD has created is remarkable. We’re excited to see the launch of a new family of smartphones, built to the standards that Nokia is known for. We believe that their strong design and quality will appeal to Nokia fans around the world, and the return of the Nokia 3310 has us smiling too!” 

Enrico Salvatori, SVP and President, Qualcomm EMEA said: We are pleased to have collaborated with HMD on the Nokia 6 and Nokia 5 and look forward to working closely with them on future devices. The Nokia brand has a rich heritage in advancing mobile technology and to see new Nokia smartphones on sale is a welcome sight.  Both devices are powered by the Qualcomm Snapdragon 430 mobile platform which offers a rich feature set for smartphones: integrated X6 LTE, cutting-edge camera technology with dual-Image signal processors, next-generation Qualcomm Adreno 505 GPU all means Snapdragon 430 supports fast downloads and uploads, stunning graphics and photos with battery life to spare.”

The new portfolio of Nokia smartphones and feature phones is on display at Mobile World Congress.

All phones launched will be available in single SIM and dual SIM variants and local availability will be announced in markets in Q2 2017.

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Daraz appoints former Lazada VP as Managing Director of Pakistan

March 3, 2017, 2:46 am
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Daraz.pk, the pioneer of e-commerce in Pakistan, announced today that Zain Suharwardy, former VP of Lazada has joined the team as the Managing Director for Daraz Pakistan. Suharwardy, a startup maverick, media personality and all around multi-hyphenate brings on board his experience in building ecommerce ventures from the ground up.

In this role, Suharwardy is eager to bring his signature managerial oversight and intuition he gained from years of experience at the biggest South East Asian e-commerce companies to Daraz: ““It is an exciting time to be at Daraz and I look forward to steering the company toward new growth opportunities, capitalizing on my experience in the ecommerce industry. I strongly feel the next success story in ecommerce will be from Pakistan. When you have 200 million people, which include the brightest minds, to serve you can't go wrong, but to win you need to be efficient, fast, structured and above all Customer centric, and that is what I, along with the team, will be hoping to achieve".
His vast regional expertise in South East Asia has taken him from gestating companies like Lazada Malaysia (part of Alibaba Group) and 11 Street to networking with a cluster of SEA countries like Singapore, Thailand, Indonesia, Philippines and Vietnam while also being involved in the growth of Rocket Internet venture Zalora in Malaysia.

Suharwardy is the consummate millennial networker, not letting borders or barriers of brick and mortar circumscribe his entrepreneurial vision. It is this vision that, once translated, saw Lazada experience exponential growth under his stewardship, leading ultimately to the company’s acquisition by Alibaba - Lazada is Southeast Asia’s largest online shopping mall and part of Alibaba Grouphe world’s largest ecommerce company.

Daraz.pk offers you a shopping experience that is unparalleled in Pakistan. We bring sellers from different locations from across diverse product ranges and buyers from all over Pakistan, together, in a unique digital marketplace. Our wide assortment in consumer electronics, fashion and beauty, home décor, sports and entertainment, groceries and other product ranges makes us an exclusive one stop shop for easy buying. Customers can view product details and images in order to choose the right product, at the convenience of only a few clicks. Through our logistics network, we cater to shoppers from around the country, delivering right at their doorstep. Pay by cash on delivery or online using your debit or credit card in a secure and tested environment.



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How to not have all your eggs in one basket - a primer on revenue diversity By Roy Osing

March 4, 2017, 7:25 am
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“It’s not good to have all your eggs in one basket” is a saying that speaks well to the business risk of relying on too few assets for a disproportionate amount of your income.

Too much from too few leaves you vulnerable to the negative effects of unexpected economic and competitive events.


Five steps will help you develop valuable diversity.

1) Target customers where your wallet share is low. These are customers whose spending on your service or product comprises a low percentage of their overall spending in your particular business sector. 



How much of your customer’s business do 
you have?

It’s your share of your target customer’s total business that’s the relevant metric, not your share of a mass market….

2) Sell current product applications provided to your most popular customer groups to other customers who don’t currently use your products in the same way. 
Use existing marketing materials in the sales process to maximize return on investment.

3) Develop new applications for your current products based on the wants and desires of your high-value customers. 
New application success depends on the clarity and “intimacy” of the customer requirements you identify. Emphasize the value derived from your products, not the technology used to deliver it.

4) If you are tempted to pursue new customers for your products, employ the “fast and easy” approach . Identify those who have good revenue potential and are easy to pitch to and quick to buy. Business risk is increased by going after new customers who pose difficulty and consume too many of your resources as you try to sell to them.

Generate more #revenue the fast & easy way : Be Different ...

Traditional strategic planning methodology is all screwed up. First, it is woefully inadequate in terms of creating unique competitive advantage. The tools to define ...


5) For the longer term, develop new products to satisfy unmet customer demand. 
This usually involves new technologies that are more difficult to adopt and take longer to assimilate.

But don’t be too diverse.

Provide what your customers care about, and be the sole provider 


About Author


Are you the ONLY ones that do what you do?

You don’t want merely to be the best of the best….














Roy Osing (@royosing) is a former President and CMO with over 33 years of leadership experience covering all the major business functions including business strategy, marketing, sales, customer service and people development. He is a blogger, content marketer, educator, coach, adviser and the author of the book series Be Different or Be Deadn’t want merely to be the best of the best….
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Khaadi launches lawn collection worldwide featuring 170 prints

March 4, 2017, 11:14 am
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Pakistan’s premium clothing and lifestyle brand, has launched Volume 1 for Khaadi Lawn worldwide via the Khaadi retail network and their e-store. 

The new collection evokes a range of creative and eclectic designs, aiming to provide Khaadi fans with a diverse, sub-cultural collection to choose from – ensuring there will be something in store for everyone.

It features designs with a fusion of ethnic, yet modern unstitched garments with inspirations ranging from Eastern Europe, Central Europe, East Asia, and South Asia. The designs depicts the colours, patterns and a general sensibility of those regions, marking the signature Khaadi look. 
The brand has taken an extra step with its Volume 1 catalogue by including various stitching patterns for its consumers to work with for tailoring  other than the photo shoot. This will also ensure that it is set apart from other brands in the same market, additionally providing Khaadi-wearers with top-level tailoring and designs.
The new lawn collection will be unveiled on the 25th of February nationwide. However, as a special treat for the residents of Lahore, the collection will be exclusively previewed at the opening of Khaadi’s flagship store at the Emporium Mall.

Khaadi first opened its doors in 1998 in Karachi, Pakistan offering customers kurtas and loose fabric made from hand-woven fabric. Shamoon Sultan, the chairman and founder, had the intent of reviving the ancient craft of the handloom and popularizing the traditional medium in a contemporary manner. 
Khaadi defines its lines as Concepts and initially had Prêt (Ready-to-Wear), Unstitched (Fabric) and Man (Eastern Wear). Over the years, Khaadi has introduced a number of new Concepts including Khaas (featuring exclusive and limited-edition pieces), Kids (for 2-12 year olds), Accessories (jewelry, stoles and handbags) and Home (featuring furniture, bedding and bath items).


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Emirates to Unveil Heightened A380 Onboard Lounge at ITB Berlin

March 7, 2017, 10:27 pm
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Emirates, Skytrax’s World’s Best Airline 2016, will launch a series of new cabin products and enhancements in 2017 for both its A380 and Boeing 777 fleet.

The multi-million dollar cabin interiors upgrade programme includes an enhanced Onboard Lounge for its flagship Airbus A380 aircraft.

The new Emirates A380 Onboard Lounge will make its first public appearance at the Emirates Infinite Possibilities stand during ITB Berlin, one of the world’s largest tourism trade fairs. It is currently being installed onto one of Emirates’ brand new A380 aircraft at Airbus’ facilities, and will make its operational debut in July 2017.
New A380 Onboard Lounge of Emirates Airline

Enhanced Emirates A380 Onboard Lounge Features

While retaining the trademark horseshoe-shaped bar, Emirates’ latest A380 Onboard Lounge will offer more seating space with a new seating arrangement along the windows on both sides of the bar. Inspired by private yacht cabins, each seating area will have a table and window view. Overall, the lounge can comfortably accommodate up to 26 passengers at a time, including 8 seated.
Inspired by private yacht cabins, Emirates’ next generation A380 Onboard Lounge offers a luxurious space for socialising or relaxing
The new Onboard Lounge will also feature an airier look and feel. Lighter champagne colours will be used in the cabin and lounge seating, accented by a glossy dark wood trim.

Emirates will also introduce soundproof curtains to partition the Onboard Lounge area from the other cabins, put in additional soft ambient lighting options, new window blinds with integrated LED mood lighting, and subwoofers for surround sound. The lounge also features a 55 inch LCD screen so customers can view the latest flight information, or enjoy live TV broadcasts of the latest news or sports updates.
All of Emirates’ 93 A380s currently in service feature the Onboard Lounge. The enhanced lounge product will be similarly located on the upper deck of the aircraft, for First and Business Class passengers.

At the lounge, customers can enjoy gourmet canapés, handpicked wines from around the world and limited edition fine spirits, as well as signature cocktails prepared by the bartender.
Luxury touches feature in Emirates’ next generation A380 Onboard Lounge, inspired by 
private yacht cabins
Aside from the Onboard Lounge, the Emirates A380 is also renowned for its industry-leading First Class Private Suites and Shower Spas; luxurious lie-flat Business Class pods with personal mini-bars; spacious and quiet cabins; onboard Wi-Fi; and Emirates’ multi-award winning ‘ice’ Digital Widescreen with more than 2,500 channels of movies, TV programs, music and podcasts.

Sir Tim Clark, President Emirates Airline said: “The A380 Onboard Lounge is hugely popular with our customers, and has become an iconic feature of Emirates’ A380 offering.  Particularly on long-haul flights, our customers tell us they appreciate the opportunity to stretch their legs and mingle in the relaxed, yet classy lounge area.

“Since we first launched the product in 2008, our A380 Onboard Lounge has gone through small but successive enhancements in line with customer feedback to increase the amount of space for our customers to interact in the lounge. In our latest revamp, we have taken inspiration from private yacht cabins, and amongst other thoughtful touches, we have increased the seating space, and also made it more intimate and conducive for our passengers to socialise or enjoy our lounge service.”

Emirates flies the A380 to 46 cities on 5 continents. It is the world’s largest operator of the A380 aircraft with 93 of these double-decked aircraft in service, and a further 49 on order. Testimony to the popularity of the aircraft amongst travellers, Emirates has carried nearly 70 million passengers on its flagship aircraft since 2008.

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Iconic Snake game is now available on Messenger

March 8, 2017, 2:16 am
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HMD Global, the home of Nokia phones, announced a new version of the cult status game, Snake for Messenger, part of Facebook’s Instant Games cross platform experience. The world famous game will be snaking its way back into people’s hearts and is designed to be played with groups of friends, making it even more playable than the first time around.

Snake first featured on Nokia handsets in the late 90s and since then has appeared on over 400 million phones. Users will no longer have to dig out their old handsets to get their nostalgia fix, instead HMD Global invites the world to unite through the free game and challenge friends to play, using Facebook’s Instant Games platform.
In keeping with the original game, players will move the snake around the screen, eating apples and bugs along the way to score points. The more the snake eats, the longer it grows, making it more challenging to control. There are six levels to enjoy, each with a different layout and snake skin. Gamers can choose from three speeds; the higher the speed, the higher the score. In addition, friends either one-on-one, or as a group can see who has the highest score on the leaderboard adding an element of friendly competition.

Pekka Rantala, Chief Marketing Officer of HMD Global said: ‘The Snake game was the most popular game in the history of Nokia phones, in fact the true origin of mobile gaming can be traced back to a Nokia handset released in 1997. To this day it has remained hugely popular, not only because it carries a strong sense of nostalgia but because this was the first ever mobile gaming experience for many consumers. The opportunity to partner with Facebook, the social media platform that has single handedly defined the social media landscape, is an incredible opportunity. We were truly excited to work with them to bring back Snake in a modern format to a global audience. We hope in its new format it unites people across the world and brings as much joy to players as it did the first time around.’
Laurens Rutten, Founder and CEO of CoolGames, the developers of Snake on Instant Games, said: ‘It was a big honour that our Studio could contribute to a new release of such an iconic IP that has shaped the mobile games industry.’

A revamped version of Snake will also be pre-installed on the new Nokia 3310, a head turning modern twist on one of the best-selling phones of all time, making the Snake comeback even more exiciting.

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Tourists’ attractions of the 2nd most beautiful Capital in the world By Khurram Zia Khan

March 11, 2017, 4:02 am
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Islamabad has been recognized as the second most beautiful capital in the world; following right behind London and anyone who’s gotten a chance to visit this scenic city will admit that the title’s been justly awarded. Everything about Islamabad is calming, pleasing and seemingly picture perfect. Be it the weather, scenery, mountains, or even the infrastructure. The city has an element of coherence that allows all the elements of nature to flow together and contribute in creating a masterpiece. 

This particular post does not discuss the glories of Islamabad and all its wonders but rather sheds light on the complete experience and what you need to capture when you’re visiting this city.

Faisal Masjid


You’ve undoubtedly seen many pictures of the very beautiful Faisal Masjid that’s artistically shaped as a desert Bedouins tent. But don’t be fooled, no picture (including the one posted below) can remotely capture the actual grandeur of this masjid – It has a majestically captivating aura in a lusciously green environment.
Just standing in the garden below it and viewing the monumental size of the Masjid is an enthralling experience. The grand structure makes you feel so very small and the view above is mesmerizingly beautiful, to say the least - The rising Margalla Hills forming the background of the white marbled Masjid add a whole new appeal to the rising structure. 

 ‘Daman-e-Koh’ translates into the forefoot of the Mountain

It’s a small park located on the thrilling ride up the Margalla Hills. Daman-e-Koh also has a rough trekking path that leads up to the mountains and is surrounded by scattered forestry. The park itself has plenty of local stalls selling gifts and souvenirs along with great food! Enjoy your afternoon tea here alongside a spicy plate of pakoras. Say Hi to the monkeys that’ll be wandering nearby, and don’t hesitate to throw some fries their way – They’re very friendly!

The single most recommended restaurant in all of Islamabad would have to be Monal and while the food of this place may not be too exciting, the view is breathtaking! This restaurant is literally located on top of a mountain. If you sit outside and get a seat in the corner you can see all of Islamabad right below your eyes.

 If you come to Islamabad you absolutely must capture this view.  
Picture Source: http://photowing.blogspot.com/2011/12/islamabad-restaurant-monal.html

The ride up to the restaurant will take you approximately 45 min. Try to book a table at sunset to see the sky shifts colors with seamless grace.

Pakistan Monument

The Pakistan Monument is a uniquely constructed structure with historic significance. Be sure to click a picture here as well before you leave. 
Picture Source: https://www.flickr.com/photos/mystapaki/6445861927

From a broad perspective, Islamabad is a relatively small city and doesn’t have a long list of attractions attributed to its name. But the single most admirable feature of Islamabad is its long drives. The city has a certain sense of calm and quiet. It’s undisturbed by chaotic city life and has somehow managed to bridge the divide between modern developments and scenic serenity, and that’s what sets it apart. The best way to view this difference in lifestyle and environment is to go on a long drive across the city and feel it firsthand. 



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Topo-guided Lasik, a safe and reliable procedure to get rid of eye wear By Khurram Zia Khan

March 13, 2017, 10:46 am
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Pakistan is a country where unfortunately we pass stringent remarks on the physical appearance and dressing of our friends and other people without realizing the fact that these remarks can be painful for the person whom we are targeting. Matters get worse when people search for bride for their brothers and sisters and unfortunately reject a girl on wearing glasses without taking into account the fact that they are rejecting a person not for any of her fault but on something that is not in her control.
Dr. Sharif Hashmani and his team performed first ever Topo- guided Lasik procedure in Pakistan

It will be very difficult to break free from the wrong notions prevailing in our society but we can change ourselves by using advanced medical solutions to permanently get rid of our deficiencies.


Live LASIK Surgery for the first time in Pakistan is performed at Hashamanis hospital

Topo- guided Lasik is the most recent advanced procedure that can help person live his/her life without the hassle of glasses or contact lenses.

LASIK laser eye surgery was developed more than 20 years ago, and more than 40 million eyes have been treated worldwide. Hashmanis Hospital brought this technology to Pakistan in 2004 and to date they have successfully treated over 50,000 eyes. 

Currently, Hashmanis Hospitals is equipped with 3 Lasik machines.

Hashmanis hospital is different from other hospitals because of its high technology equipment, presence of experienced doctor who follow their ethics strictly. At Hasmanis hospital, it is mandatory to carry out pre-operation eye test and if the patient’s eye is not fit for operation, they decline to carry out his/her procedure. On average, Hashmanis decline to carry out procedure of over 30% patients and this is the highest decline ration in Pakistan.

Hashmanis hospital is making a conscious effort to keep itself abreast with the modern technologies so that they can always provide latest treatment to their patients. As part of their commitment to provide latest treatment, Hashmanis recently introduced Topo Guided “Contoura_ Vision LASIK”” for the first time in Pakistan. At the moment, Hashmanis is the only facility to offer this procedure in Pakistan.

In Topo Guided Guided Contours-Vision LASIK ,the built In diagnostic technology is able to meticulously identify and record irregularities in the cornea’s curvature as well as its optics. During LASIK, this information is combined with the patient’s corrective eyewear prescription to dramatically improve vision for those suffering from nearsightedness (myopia) and astigmatism 

I saw this procedure myself when it was performed by Dr. Sharif Hashmani on one of his patient. It is a simple and quick procedure that takes 10 to 15 minutes on each eye. Patient’s eye was anesthesized and her head was positioned under the laser. A corneal flap is created through laser and laser is applied on the target corneal tissue that is the reason of eye defect and the flap is restored. 

Dr. Sharif masterly carried out the procedure which was completed smoothly and minutes after the surgery patient was normal and out of the operation theatre. Best part of this procedure is that it is an outpatient treatment and patient can go home immediately after completion of procedure  

92.6% people can see 6/6 or better, normal vision while 98.4% are of the view that due comfort and accuracy they would have procedure again if required.

Topo Guided Guided Contours-Vision LASIK is customized to condition of eyes, gives sharp and crisp vision, provides greater reading ability, improves light tolerance, is safer and is a definitive way to improve quality of life. 

Dr. Sharif Hashmani introduced this procedure in Pakistan because he wanted more and more people to live an improved life and can see more clearly without any corrective eye wear.  

Dr. Sharif Hashmani has been serving Pakistan for the last 30 years by practicing medicine in the field of eye surgery. What started as his small step to contribute towards the prosperity of Pakistan, has now resulted in an ever achieving mission under the name of Hashmanis.

Established in the year 1981, Hashmanis has successfully developed itself one of the most reputed names in the field of eye care. Launched as an institution keen to integrate the latest advancements in the field of eye care, Hashmanis is credited to introduce IOL in Pakistan in the year 1982 and then later introducing Phacoemulsification in the year 1995. Through Phacoemulsification, it was able to remove Cataract through small incisions without the need of any stitches.



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Daraz rings in Pakistan Day celebrations with week-long Grand Green Sale

March 19, 2017, 12:07 pm
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‘Pakistan First’ has been a hallmark of Daraz.pk’s driving philosophy. Daraz, Pakistan’s leading online marketplace unites Pakistanis of every strain and origin under the unifying embrace of the marketplace. From the mountainous reaches of the Khyber Pass to the remotest villages of Punjab, its online traffic flows, much like the fertile land of the five rivers - this is Daraz.pk’s pechaan.

THE GRAND GREEN SALE

In commemoration of the 77th Pakistan Day, Daraz is proud to present The Grand Green Sale, featuring 23 mega sales, with up to 77% off across categories plus additional discount from bank partners and payment partners! This Pakistan Day, Daraz is going to change things up, introducing exciting flash sales every 3 hours. It’s a new way of shopping – it’s urgent, it’s exciting, it’s competitive
 
Daraz.pk’s Managing Director Zain Suharwardy remarked, “The Grand Green sale is all about celebrating what makes Pakistan, uniquely Pakistan. It’s about the experiences, quirks and gestures that all of us not only identify with as Pakistanis across the board, bringing us together over and beyond our individual differences. This mirrors Daraz’s overarching brand philosophy, as reflected in our #HumariPehchan hashtag. #HumariPehchanPakistan!”

HOURLY FLASH SALES AND OTHER EXCITING OFFERS

Daraz has pumped up their latest event by introducing the concept of limited-time flash sales. Customers are in for an absolute frenzy as they try to get their hands on the unbelievable limited time offers from their favourite brands. Expect limited-time crazy flash sales from brands like Al-Karam, The Body Shop, Maybelline, Stylo, Crossroads and more. Further upping the stakes, Daraz is offering free shipping on all flash sale orders.
The sale event is offering fans the chance to avail discount vouchers redeemable against the products of leading brands like L'Oreal, Sunsilk, Tarzz, Bacha Party, HTC and many more!  Exciting offers will be available with each order placed during the sale: Careem, the trending car booking service, will be providing a free ride with every order made during The Grand Green Sale. Foodpanda, Jovago, iflix and Cinepax also have exciting offers for all Pakistan Day customers.  

Commenting on the partnership, Musharaf Hai, MD L’Oréal Pakistan said, “L’Oreal Pakistan is proud to partner with Daraz.pk for the upcoming Pakistan Day 2017 celebrations and we have many exciting offers going live on our products available on Daraz.pk. We believe e-commerce has phenomenal potential for growth in Pakistan and Daraz.pk is a frontrunner in that race. We are aware that L’Oreal’s consumers demand the highest standards of quality, efficacy and safety powered by accessibility when it comes to shopping for beauty products and Daraz.pk is helping L’Oreal reach out to the beauty lovers all across Pakistan.”

ADDITIONAL DISCOUNTS FROM PAYMENT PARTNERS
Daraz offers all payment options to its customers, from Cash on Delivery (COD), to debit/credit cards, mobile wallets, and the recently introduced internet bank transfer (IBFT). This year, Easypay will be offering additional up to 15% off when customers pay through Easypay payment methods, plus an additional 5% off to customers purchasing through the Daraz app. Customers can pay with Easypay by using their debit/credit cards, Easypaisa mobile accounts or via any of the 75,000 Easypaisa Shops.
Additionally, customers who use their Standard Chartered Bank, Meezan Bank, MCB or JS Bank credit/debit card during The Grand Green Sale can avail an additional up to 30% off across all categories. To be prepared, customers should call their bank and ensure their card is activated for online purchases – it’s a quick 2 minute procedure.  

The Grand Green Sale Journey

Daraz is gearing up for 5-day celebration beginning with a 3-day pre-salecommencing on March 20th leading into the main sale event kicking off on March 23rd. Pre-sale discount categories include Kids & Baby, Home & Living, Sports & Fitnessand Beauty& Men’s& Women’s Fashion!

From the evening of March 22nd till the 25th, the Grand Green Sale will expand its discounts up to 77% across ALL categories, including mobile phones, appliances, TVs& more! Expect massive discounts and sporadic surprise flash sales!

The Grand Green Sale is coming – download the Daraz app, keep your wish list ready and mark your calendars.  
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Chalay Thay Saath to hit cinemas around the country on 21st April 2017

March 19, 2017, 1:30 pm
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Chalay Thay Saath, the highly awaited upcoming feature film produced by We Think Films in association with Hot Water Bottle Films, is ready to hit cinemas across Pakistan on April 21st, 2017.

Chalay Thay Saath is a romantic-drama film which has been directed by Umer Adil, produced by Beenish Umer with Sheikh Shiraz Mubashir as the Executive Producer. The ensemble star cast includes Syra Shahroz, Kent S. Leung, Behrooz Sabzwari, Mansha Pasha, Zhalay Sarhadi, Shamim Hilaly, Osama Tahir, Faris Khalid and Sherbaaz Kaleem. 
Mansha Pasha, Zhalay Sarhadi, Osama Tahir, Syra Shahroze & Faras Khalid at 
Chalay Thay Saath's trailer launch 
Chalay Thay Saath is a feel-good film that depicts a journey of growth, friendship, love and loss, set in beautiful Gilgit- Baltistan reagion in the north of Pakistan. The film revolves around the character of Resham; a doctor who is on a trip home with her friends who have never been there before.
                                              Syra Shahroze & Zhalay Sarhadi
"We are very excited to release this film all over the world and with high hopes that people will not only enjoy it for its story but also appreciate the attempt at highlighting the Pak - China Relationship along with the exploring the immense, natural beauty of our country which should be known around the world for highlighting the positives of Pakistan," shared Sheikh Sheraz Mubashir the Executive Producer of the Film.
                                                                           Mansha Pasha

“We have received immense love and support from people after the launch of the trailer and we feel proud to present Chalay Thay Saath, as it connects with the everyday lives of people like you and me. This film will be a treat for Pakistani cinemagoers and it is sure to keep the audience engaged,” shared Beenish Umer.
Behroze Sabzwari and Safeena Sheikh 
“Chalay Thay Saath is not just a film, it is a leap for our film industry as we have international actor Kent S. Leung acting alongside our most talented artists such as Syra Sheroz, Mansha Pasha among others who have done justice to their characters and made this film possible. We hope that this film reaches out and touches the hearts of people and lends support to our film industry in Pakistan,” said Umer Adil.



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Sastaticket.pk Announces amazing discounts on Pakistan Day

March 20, 2017, 11:35 am
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Sastaticket.pk is truly spreading the patriotic fervor on Pakistan Day with exciting discounts for travelers. The online ticketing & accommodation portal has announced a massive 23% flat discount on selected domestic hotels. To top it off, a special 5% discount on all domestic and international PIA flights is also being offered.

This remarkable opportunity is being provided by Sastaticket.pk to help people break from their mundane routine and plan holidays which they had kept on hold for quite some time.

Travelers seeking to celebrate the national holiday in the Capital or go further up North can avail these amazing discounts across multiple categories including hotel reservations and online flight booking for international and domestic purposes. This not only makes things affordable for travelers, but also offers a whole lot of convenience.

Reverberating the enthusiasm on this special occasion, Shazil Mehkri, CEO, Sastaticket.pk (Pvt.) Ltd. announced: “Sastaticket.pk is a Pakistani company and our values are deeply rooted in the traditions of this great country. With the same spirit, we are embracing our countrymen by announcing remarkable discounts on Pakistan Day. Now travelers and thrill seekers can plan their holidays and get the best hospitality of the North on discounted rates. Sastaticket.pk puts people at the heart of every campaign by giving them a real value for their money.”

The 23% discount on domestic hotels can be availed from March 17 – March 23, 2017 while the discount on PIA flights is available from March 21 – March 23, 2017 by visiting Sastaticket.pk
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Pujaran to captivate audience

March 22, 2017, 8:55 am
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Rising on a wave of hit dramas, TVONE brings another fascinating drama serial titled Pujaran.

Pujaran is the compelling story of a beautiful woman who is deprived of all the luxuries of life–but will not rest till she acquires them. She wants to fulfill her greed without considering thefact that her greed will destroy many lives.
Stellar performances by Sarwat Gilani, Aijaz Aslam, Zahid Khan and Alyzeh make this an enthralling drama to watch for viewers.

Sarwat Gilani was brilliant in her negative role and viewers will surely enjoy her acting.

The strong script by Inam Shah makes the characters larger than life while ace director Adnan Wai Qureshi’s deft handling of the camera is visible in every frame.

Produced by Cereal Entertainment Company, Pujaran promises to be a memorable drama serial that will keep the viewers engrossed throughout its duration.



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Khaadi launches 2 piece Lawn Collection

March 22, 2017, 11:41 am
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Pakistan’s premium clothing and lifestyle brand, has launched an exclusive Khaadi Lawn two piece collection via their retail network and their e-store.
As spring turns into summer, Khaadi introduces its latest collection inspired from the warmth of the sun and the cool breeze of the sea. Each design reflects the theme of fusion where texture meets color and design meets trend to create a fresh, unique experience. The collection offers a wide range of hues and prints ensuring there will be something in store for everyone.
The collection features designs with a mix of ethnic and modern unstitched two piece garments, inclusive of Kameez with Dupatta or Shalwar with Kameez. Each print has been designed keeping spring and summer in mind, giving women the perfect feel for the season.
Khaadi has included various stitching tips along with stitched designs in the catalogue to help customers achieve quality tailoring and styling, setting them apart from everyone else.

The new lawn collection will be unveiled on the 23rd of March nationwide and will be available in stores and online at www.khaadi.com
Khaadi first opened its doors in 1998 in Karachi, Pakistan offering customers kurtas and loose fabric made from hand-woven fabric. Shamoon Sultan, the chairman and founder, had the intent of reviving the ancient craft of the handloom and popularizing the traditional medium in a contemporary manner. 

Khaadi defines its lines as Concepts and initially had Prêt (Ready-to-Wear), Unstitched (Fabric) and Man (Eastern Wear). Over the years, Khaadi has introduced a number of new Concepts including Khaas (featuring exclusive and limited-edition pieces), Kids (for 2-12 year olds), Accessories (jewellery, stoles and handbags) and Home (featuring furniture, bedding and bath items). 

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Leaders must micromanage this... By Roy Osing

March 27, 2017, 3:16 am
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I know, leaders are supposed to set the tone and direction for the organization and then let people drive to deliver the results expected.

A leader who micromanages is often scorned and encouraged to “get out of the kitchen” and let the workers do their thing.



Although I generally agree with this mantra, there is one huge exception that demands leadership hands-on involvement – the “customer moment.”

This stuff should never be delegated.

The customer moment is that special instant when your most precious asset “touches” your organization. The moment of truth when things will either go brilliantly or horribly wrong 










The moment when, based on the outcome, your customer will either decide to continue doing business with you or leave and scream to everyone around them about how terrible you are.

This moment requires an active deep-dive by the leader to ensure that the customer is dazzled, smitten, wowed, blown away and left breathless.

It requires the leader’s fingerprints.

Here are 10 things a leader should do to micromanage the customer moment:

1. Tell your organization what you are up to and why it is so critically important to have blazing moments with your customers. 

Make sure everyone understands why you are “getting into the engine room” and getting your hands dirty. It’s not a trust issue; it’s a strategic one.

2. Declare what you expect every moment to “look like” – the key behaviours and outcome you expect.

3. Monitor moments. Open up your calendar to get to the front line and witness how moments are being handled.

4. Provide real-time feedback and coaching to your people engaging with moments.

5.Show them how it’s done. Engage in some moments yourself  and with your employees and give them a picture of what you expect a moment to look like for the customer.



       
     Are you an opportunity spotter?









6. Catch them doing the right thing. Praise someone who has just handled a moment superlatively. 

Recognize them in front of their peers. Get them to describe what they do in each moment.

7. Take notes of the things that get in the way of people being able to deliver dazzling moments. Rules, procedures and policies that are barriers to wow 

Be the champion who goes back inside the organization and removes the grunge that prevents the front line from doing what they have to do to achieve the right moments.

8. Be spontaneous. Show up unannounced. Leave your entourage behind. 

Make it about you, your folks and the moment.

9. Stream your experience to the rest of the organization. Publish what you learn for all to see and learn from.

10. Be consistent. Don’t let the flame diminish. Keep your fingerprint on the moment. 

If you let it wane in your personal priority list, others will see, and conclude that the moment is simply another flavour-of-the-month.

Take personal ownership of the activities in your organization that are critical to serving your customers.

Do not delegate the stuff that will either make you win or lose. 

A customer moment is in this bag of stuff. 

It begs for your personal attention.

About Author

Roy Osing (@royosing) is a former President and CMO with over 33 years of leadership experience covering all the major business functions including business strategy, marketing, sales, customer service and people development. He is a blogger, content marketer, educator, coach, adviser and the author of the book series Be Different or Be Deadn’t want merely to be the best of the best….



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The City School organized an education symposium to highlight the importance of Early Years Education By: Khurram Zia Khan

March 28, 2017, 3:29 am
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In recent years, researchers have learned that the human brain develops the vast majority of its neurons, and is most receptive to learning between birth and three years of age. In fact, the intake of new information is critical to the formation of active neural pathways. 
Children’s early experiences – the bonds they form with their parents and their first learning experiences – deeply affect their future physical, cognitive, emotional and social development.

Optimizing the early years of children’s lives is the best investment we can make as a society in ensuring their future success.
The emotional,social and physical development of young children has a direct effect on their overall development which determines the type of adult they will become. That is why understanding the need to invest in very young children is highly important to maximize their future well-being. 

Globally the focus on early year’s education is rising. 

In Pakistan many educational institutions are providing early years education but they have no knowledge and information about its benefits and as such they not only fail to convince parents but are also unable to impart quality early years education required to develop a child’s learning capacity. Poor or low quality education in early years can prove counterproductive and it may harm a child instead of benefiting him/her.

Institutions like The City School and a few others have a complete Early Years Education program in place and it is imperative that parents send their children to only those educational institutions that are aware of modern methods of imparting early years education.

The City School in order to the highlight importance of Early Years Education organized the nation’s first ever symposium on Early Years Education, entitled “Thought Leaders”. The symposium convened a platform for renowned experts and influencers to exchange best practices and cutting edge research in designing, developing and managing high performance learning environments for early childhood education. The Symposium drew on a combination of speaker sessions, panel discussions and workshops engaging local stakeholders, early years’ practitioners, schools and parents, to set the future direction for this critical area of education

During the symposium, children enthralled participants with their performances. Various crafts and other interesting art and craft specific items made by children were also displayed at the symposium other than the highly impressive role play sessions being managed by teachers.

A panel discussion titled ‘Developing 21st century skills’ also took place at the symposium. Eminent personalities were part of this panel discussion who shared their views on different aspects of education.
Mr Abbas Hussain while expressing his views said that teachers today should practice 4Cs of the 21st century which are collaboration, communication, critical thinking, and creativity. Mr. Irfan Haider, another panelist while highlighting parent’s role said that parents especially mothers should remain involved in a child's upbringing as a teacher and the school is just concerned with the scholastic development of a child. Therefore a mother's love can't be replaced or substituted. Romana Hussain raised a critical point about the medium of education. She was of the view that the medium of education should be in a child's mother tongue at the early years if we want learning to take place. Saboohi Irtiza, GM Early Years Academics at The City School while expressing her views said that the contribution of the whole family in the development of the child is very important and that it’s not just limited to good schooling alone. Social constructivism is an essential strategy in developing 21st century skills in students. Zainab Mehmood, Salman Asif, Khaled Anum and Audrey D’ Souza also expressed their views.

The focus of the symposium was on preparing children for the 21st century, which is characterized by great technological advancements. Technology has advanced education and is playing a vital role in personalizing learning, encouraging collaboration, and preparing students for the future. The City School is investing heavily in integrating technology in the classroom, employing innovative teaching and learning methods to ensure that its students are well prepared for the 21st century. The Symposium was broadcast live on YouTube on TCS' Official YouTube Channel, another first for Pakistan.

The City School through this symposium helped remove misconceptions about early years’ education prevailing in our society. People usually believe that learning should start after children reach five years of age. The City School through its ‘Though Leader Symposium’ managed to remove this misconception and highlighted the fact that the best age for learning among children is from 18 month to 36 months.

The “Thought Leaders” symposium organized by The City School is an excellent initiative. Hope other educational institutions also organize similar activities in order to spread the message about the importance of early years education to the far flung areas of the country.

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